Terms & Conditions


Booking

All bookings must be made directly with StockenBridge (once you have checked availability with us) and your place will only be guaranteed on the holiday once a non-refundable deposit is received and acknowledged by us. Our booking form must be completed and signed to confirm you have valid insurance and that you have read, and agreed to, the terms & conditions. Failure to sign this document is at your own risk. We accept payment by on-line transfer or cheque - see the booking form or contact us by email for our bank details.

Bookings and room preference are subject to availability. All rooms are allocated on a “first come first serve” basis and ultimately room allocation is at the discretion of the hotel. In some hotels, rooms will vary in size and style within a category group and although allocation is up to the hotel, we will do our utmost to meet your requirements. Special requests should be indicated on the booking form or requested in writing. We will try to arrange for special requests to be met, but cannot give any guarantee.

For most of our holidays, you are responsible for making your own travel arrangements such as booking flights and train tickets. We will normally include transfers from the airport/train station to resort for a least one convenient flight/train, as stated on the holiday brochure or via email. If you come on a different flight/train, or miss the recommended flight/train, then transfer costs will be at your own expense.

Loyalty Discount

On many of our holidays we offer a ‘loyalty’ discount on the full holiday price for any previous guests who have already been on a weekend or longer holiday with specifically StockenBridge Breaks, provided that the holiday is booked by a certain date. The discount also applies to a second person sharing the room, even if they are new to StockenBridge.

Travel Insurance

It is the responsibility of individuals to ensure they have adequate travel insurance for the trip booked, to include any activities in which they may be participating (eg skiing, trekking etc). This is particularly important for holidays taking place outside the European Union, such as Morocco. On booking, you must guarantee that you have, or will have made the arrangements to insure your party as necessary.

Bridge

StockenBridge holidays are not aimed at the type of player who likes serious, competitive bridge; instead the emphasis is on instruction, with a little gentle competition, played in a friendly, social manner. All players must show courtesy and good manners to their partner and to other players at the bridge table. We do not accept any rude or inappropriate behaviour and reserve the right to refuse entry or expel any players who upset other members of the group. In this situation, no refund will be due.

If you come without a bridge partner, we will always do our best to find you suitable partner, but we may be very limited in choice. You must accept our choice with courtesy and show good manners to your partner. Numbers at bridge sessions vary on a session by session basis and although we will always try to make up a table of four, an odd number may well result in a temporary sit out or a table of three, with a StockenBridge host bidding the fourth hand and then bringing dummy in to defend.

Most of our holidays are aimed at the intermediate bridge player but we would ask all guests who are unsure of their bridge level to contact us before booking a holiday to make sure the general bridge level is suitable. We do accept beginner or near-beginners on most of our regular holidays as long as they are booked in as a group of 4, again please contact us before booking in.

Master points are not offered on any StockenBridge holiday.

StockenBridge Breaks - Liability

In all the arrangements we have made for your holiday, we have taken reasonable steps to ensure that the suppliers of the services used are of an acceptable standard. However, we would point out that we do not own or control the organisations providing transport or accommodation for your holiday.

Many of our hotels have steps, trip hazards and uneven floors and guests must book at their own risk, particularly if they have any mobility difficulties. It is the responsibility of the guest to contact us first to determine suitability of the hotel or activities involved.

We cannot accept any liability for services provided where these services are interrupted by force majeure, which includes but is not limited to acts of God, adverse weather conditions, ash cloud, acts or threat of war, government action, strike, terrorism, civil unrest, fire, failure of public utilities, medical emergency, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control (such as flight cancellations or diversions or coach breaking down) or that of our suppliers, natural or nuclear disaster or airport or road closure. If a hotel closes or is damaged (eg by fire) and we cannot go ahead with the holiday in the advertised location, we will do our utmost to find alternative accommodation but in the event that this is not possible, we accept no liability for this. We accept no liability for any mishap, loss, damage, illness, accident or death that may occur on this trip.

Minimum Numbers

We have never cancelled a tour but regretfully reserve the right to do so where there are insufficient bookings eight weeks before departure. In those circumstances full payment including your deposit will be refunded; unfortunately we cannot accept liability for any other expenses you have incurred such as the purchase of non-refundable travel tickets.

Cancellation

There is a deposit payable on booking. It is non-refundable if you have to cancel for any reason.

The full balance becomes due and must be paid approximately 2-3 months before departure - we will email a reminder invoice. If for any reason the balance is not received by us within 2 weeks after the due date, we reserve the right to treat your booking as cancelled.

All cancellations must be made in writing by the person who signed the booking form, and sent to StockenBridge Breaks. Any claim should be made through your insurance company.

If the cancellation is within 72 days of departure the following rates will be applied to the total holiday cost calculated from the date on which we receive written notice of cancellation and taking into account the non-refundable deposit: - within 28 days of departure: 100%; -within 29-72 days of departure: 60%

Percentages are of total holiday cost. If you have to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies all the conditions required by a person taking that holiday, but you will have to pay any additional costs resulting from the transfer.

Covid 19

If we have to cancel the holiday due to Covid 19 (eg hotel closure, lockdown, travel restrictions or low numbers), then we will refund any monies paid to StockenBridge Breaks (if paid after 15th March 2020) or transfer them into credit notes if preferred. NB This does not include other expenses that you may have incurred, such as travel costs. However, if you need to cancel the holiday then our usual terms and conditions apply. 

StockenBridge Breaks cannot be responsible for the disruption of any travel arrangements made by you due to the pandemic. Please look carefully at the terms and conditions when you book your flights/train/ferry tickets in case of cancellation or change. If you are not sure, you may prefer to wait until the travel situation is clearer, though you risk paying more for your travel. 

Travelling from the UK may require either double vaccination and/or negative PCR tests which may not be known at the time of booking. You need to be prepared for these eventualities and it will be your responsibility to make sure you have fulfilled the requirements. If you have not fulfilled the requirements and are therefore unable to travel, then StockenBridge Breaks cannot be responsible. If quarantine in the destination country or on your return to the UK is a condition of travel, then it is unlikely that we will be able to go ahead with the holiday and therefore you will be refunded.

If you test positive for Covid 19 before you travel or during your stay resulting in cancellation or disruption of plans, StockenBridge Breaks cannot be responsible for any resulting costs which may occur. You need to make sure that your insurance covers you for this eventuality.

Stockens Ltd

Stockens Ltd trade as StockenBridge Breaks
Company number 8970204
Incorporated in England and Wales on 1 st April 2014
Registered Office: Old Anglo House, Mitton Street, Stourport on Severn, Worcestershire, DY13 9AQ
Business Address: Kemp House, 152-160 City Road, London, EC1V 2NX

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